The best way of contact is by email. Since it is impossible to provide telephone service to all customers who try to contact us in this way.
We recommend that, if possible, always use the contact via email instead of the telephone contact.
The email email@example.com is the best means of contact, as in addition to allowing no doubt or question to remain unanswered (unlike a highly congested telephone line), it is free of charge, it also allows both the Customer and the Cosmética Click Staff are able to consult what was previously transmitted by both parties, thus providing better communication and resource management.
If you prefer, you can contact us via telephone +351 222 427 768 (Call to the national fixed network of Portugal)
You also have the option of contacting us via facebook messenger through our page by clicking here or by Whastapp on +351 936 647 300
Before asking us your question or question, see if it is already answered in this FAQ page.
We've gathered some of the most common questions asked by our Customers and applied the answer to each one, so you don't have to wait for an answer from us.
In addition to the thousands of products that we make available immediately to our customers through the online store, we can try to obtain other products that you want for you or your company from our extensive list of suppliers.
To request a quote or find out if it is possible to obtain an item that is not available on our website, simply send an email to firstname.lastname@example.org and indicate the item(s) you want.
In order to try to help you in the best way, at the time of the request, be as specific as possible and provide us with the following data:
- Name of the product(s);
- Reference(s) / Part Number(s) of the product(s);
- Color of the product(s) (if there is more than one);
- Desired quantities of the product(s).
We guarantee a response within a maximum period of 48 hours (working days).
This type of requests, due to the fact that they require a careful analysis with the various suppliers we have available, must be made via email (email@example.com).
Too easy. Just register (if you are not already registered) or log in (if you are already registered) on our website, add the desired item(s) to the shopping cart and complete your order, defining what is the delivery address and what is the desired payment method.
Try it and see for yourself how easy it is!
Not. Our prices do not include VAT, however the final price with VAT is always visible in the cart, as well as at checkout.
Not. The insertion of a tax number (valid) in the registration phase is optional.
Whenever you successfully place an order, you will immediately and automatically receive an email with an order number.
If you have not received an email, it means that for whatever reason you have not completed the order.
If you want to change the shipping or billing address, add, remove or change an item, or even cancel an order, we can do this while the order is in the process of being processed.
However, if your order has already been shipped, none of this data can be changed.
To request changes or cancel an order, you must contact firstname.lastname@example.org via email and indicate the order number in question.
Yup. We always send the invoice for your order.
The invoice is placed inside the first volume of your order.
It is available for consultation and download in the Client Area of our website.
If you are having difficulties logging in to cosmeticclick.com, you must explain the situation through the email email@example.com and indicate your registration data, such as email and telephone contact.
When making a purchase in our online store you can pay for:
- MB WAY
- ATM Reference
- Against reimbursement*
- Credit card
If you choose to pay by MB WAY, our website sends a real-time notification for payment of the order.
You will have 4 minutes to accept, after this period the order is void.
After accepting payment, your order begins to be prepared immediately.
Cosmética Click recommends this payment method for online orders, due to its convenience and faster processes.
If you prefer payment by Multibanco, the site will send an entity, a reference and the value of your order to your email, which you can settle at any ATM or Homebanking;
Orders with payment by Multibanco Reference are automatically canceled after 3 days (in a row) if they are not paid;
Payments via Multibanco Reference do not need to send proofs;
We send chargeable orders to mainland Portugal up to a maximum value of €600;
You must have cash or check with the exact value of the order (coins/notes) in your possession to deliver to the courier.
* Cash on delivery only available for mainland Portugal
You have up to 3 days to make the payment from the moment you receive an email with the same indication.
If you do not pay for your order within the established 3 days, it will be automatically cancelled.
If you order before 3 pm on a working day, your order will be at its destination within 2 working days!
This applies to orders for mainland Portugal.
For the Islands, the shipment by Cosmética Click is processed with the same speed, however the time that CTT EXPRESSO takes to deliver varies from island to island.
- Funchal: 6 to 7 days C.P. (9000,9020,9050,9060)
- Curral Freiras 7 to 8 days C.P. (9030)
- Santa Cruz 7 to 8 days C.P. (9100)
- Caniço 7 to 8 days C.P. (9125)
- Camacha 7 to 8 days C.P. (9300)
- Câmara de Lobos 7 to 8 days C.P. (9325)
- Machico 7 to 8 days C.P. (9200)
- Porto da Cruz 7 to 8 days C.P. (9225)
- Santana 7 to 8 days C.P. (9230)
- São Vicente 7 to 8 days C.P. (9240)
- Porto Moniz 7 to 8 days C.P. (9270)
- Ribeira Brava 7 to 8 days C.P. (9350)
- Ponta do Sol 7 to 8 days C.P. (9360)
- Calheta 7 to 8 days C.P. (9370)
- Ponta do Pargo 7 to 8 days C.P. (9385)
- Porto Santo 7 to 8 days C.P. (9400)
- São Miguel 7 to 10 days C.P. (9500,9545,9555,9560,9625,9600,9630,9675,9680,9650)
- Santa Maria 8 to 11 days C.P. (9580)
- Terceira 8 to 11 days C.P. (9700.9760)
- Faial 8 to 13 days C.P. (9900)
- Pico 8 to 13 days C.P. (9930,9940,9950)
- Gracious 8 to 13 days C.P. (9880)
- São Jorge 8 to 13 days C.P. (9850.9800)
- Corvo 9 to 16 days C.P. (9980)
- Flores 9 to 16 days C.P. (9960.9970)
1) Cosmética Click warns that the carrier does not deliver on weekends and national holidays.
2) Orders placed on weekends will only begin to be processed by Cosmética Click on the following business day.
Business day definition = Any day between Monday and Friday, as long as it is not a national holiday or municipal holiday at our company's headquarters.
Yes. Shipping costs are calculated based on the weight of the order and destination.
This table can be consulted by clicking here.
To find out the cost of shipping on your order, simply register (if you are not already registered) or log in (if you are already registered) on our website, add the desired item(s) to the shopping cart. purchases, choose the payment method and place of destination, and before finalizing the order, our website will show you the total amount already with the shipping costs applied.
No. You will only pay shipping costs once for each order placed.
» Shipments to Mainland Portugal - CTT Expresso or DHL » Shipments to Portugal Ilhas - CTT Expresso » Shipments to Spain - DHL » Shipments to Spain Islands - DHL
Unfortunately this is not possible. The carrier delivers the order depending on the type of service it has in the area in question.
DOES COSMETICA CLICK SEND TRACKING NUMBER TO BE ABLE TO TRACK THE ORDER UNTIL IT REACHES THE DESTINATION?
Yes. All our orders have a tracking number, so that the Customer can comfortably follow the shipping status of their goods through the carrier's website.
This tracking number will be assigned to your order when it is ready for dispatch, and will be delivered to you via email or sms.
You can also track the order in your reserved area on our website, accessing the "Orders" tab by clicking on the magnifying glass.
It will only be possible to track your order on the CTT/DHL website after 9 pm on the day it was dispatched.
If you are not present at the time of delivery of the order, a notice will be left for you to schedule a new delivery.
Through the online store we ship orders to Portugal, Spain, France, Switzerland, Luxembourg, Belgium and Italy.
There is the possibility of sending orders to other countries, however, our logistics department will have to analyze the situation.
If you want to make your purchase at Cosmética Click, explain your situation through the email firstname.lastname@example.org, indicating the link(s) of the product(s) attached and which country of destination.
After analyzing your request, the Staff of Cosmética Click will inform you whether or not it is possible to send your order and, if so, what is the total value of the order with the shipping costs applied.
The consumer, when purchasing products in our online store, agrees that in case of resolution of malfunctions within the warranty, he will have to pay any value of transporting the good to our facilities.
The return delivery of the merchandise will be at Cosmética Click's expense.
If this happens, you just have to IMMEDIATELY contact us, preferably via email at email@example.com or by phone (+351) 222 427 768 (Call to the national fixed network from Portugal) and wait for the instructions you will be given.
If it is necessary to collect the item (in a purchase made within the previous 30 days period) the customer must pack the product in the best possible way so that it arrives in the same condition in which it was delivered. If possible reuse our box so that the product packaging itself does not arrive damaged.
Once the collection is scheduled, the customer must have the product properly packed and ready to be collected by the courier.
Note: If the courier arrives at the collection point and it is not ready to be collected, the courier may not carry out the collection.
Once the collection fails for any reason external to Cosmética Click, it will be up to the customer to send the product to our facilities via carrier, which cannot come with any cost charged to the company (collection) and will even have to be delivered to our facilities and not to a gas station.
If one of the aforementioned situations occurs, the product will not be picked up and will be returned to the customer.
You should contact us preferably via email at firstname.lastname@example.org or by phone (00351) 222 427 768 and wait for the instructions you will be given.
You should take into account the period of your warranty and that if the warranty does not cover (due to misuse) it may incur costs for the customer.
It is the customer's sole responsibility that the product arrives at our facilities. The same must be accompanied with the proper proof of purchase and a description of the problem with the product.
The product to be sent cannot contain accessories, such as: combs, batteries, dryer nozzles, UV lamps, etc... Under the risk of running out of them in the repair process.
Década Decada Lda
Rua da Igreja nº 109
4535-446 São Paio de Oleiros
On average, these processes can take between 25 and 30 days from the date of receipt of the product.
COSMETICA CLICK is just an intermediary in the process, and the time to resolve the problem varies depending on the response capacity of manufacturers and suppliers.
The warranty conditions regarding the warranty period, handling, use and conservation, are the responsibility of the manufacturer, and only defined by him.
We guarantee a 3-year warranty for private use.
For professional use we guarantee 6 months, however it can reach 24 months depending on the guarantee provided by the manufacturer (article nº921 Civil Code).
Our customers are informed that this online store is available for any clarification or resolution of any problem related to the services provided and / or goods provided.
Fully adherent to CICAP - Centro de Informação de Consumo e Arbitragem do Porto (TRIBUNAL ARBITRAL DO CENTRO NACIONAL DE INFROMAÇÃO E ARBITRAGEM DE CONFLITOS DE CONSUMO), located at Rua Damião de Góis, nº 31 lj 6 – 4050-225 Porto - www.cicap .pt.
All disputes arising from this contract or related to it will be definitively resolved in accordance with the Regulations of the Centro de Informação de Consumo e Arbitragem do Porto, by one of the arbitrators appointed under the Regulations
More information on the Consumer Portal available Article 18 of Law no. 144/2015, of 8 September.
Before placing an order, check all the details and specifications of the product to make sure it is exactly what you want.
Keep in mind that at the time you place an order online, you are entering into a contract governed by the legislation in force regarding electronic commerce and that, canceling orders after confirmation and shipping still imply the purchase commitment, the issuance of an invoice/receipt and consequently the refusal to receive the order at this stage, implies the debt of its value to the company, whether it has received it or not, provided that Cosmética Click fulfills its part of the contract.
If you confirm the order and later regret the purchase, you can always return it within the following 14 days, the cost of shipping and returning it being borne by the customer. If items are to be returned, they must be sent to the address provided within 14 days of receipt.
It is essential that the returned items, and their original packaging, are in new condition, accompanied by the respective purchase receipt or invoice.
Items that have been damaged by misuse, carelessness, negligence or disregard for the manufacturer's instructions will not be replaced.
If the item is in perfect condition, but you still want to exchange or return it because you made a mistake in choosing or the product is not what you want, this is perfectly possible only within 14 days of receiving the material< /strong>, under the following conditions:
- The shipment of the article is the responsibility of the customer, and postage will be charged again when sending a new article (in case of exchange) . In this case, the amount paid will be credited to your file after receipt of the article, shipping cost will be deducted;
- Cash returns will incur a cost of €5.00 for the return of money for order cancellation for operation costs / operating costs, only in case the return is on the customer's initiative, without the shipment and preparation of the order having been compromised by some fault of the Cosmetica Click.
If the customer wishes to return the money for cancellation, the value of their purchase will be transferred, removing the €5.00 (+ postage if the order has been shipped) of the aforementioned costs.
- The item must be returned in the original packaging with all manuals and extras with which it was delivered, with no signs of use or opening/damage to the product's packaging.
- The article must be returned without any signs of use;
Whenever, for any reason, the customer intends to return the ordered products, he must communicate in writing to the address of our headquarters or by email and obtain approval to do so.
Always check the order at the time of delivery, in the event that the item you bought is delivered exchanged, with a manufacturing defect or missing.
It is necessary that you do this check as soon as possible, for a faster resolution of the problem, you must contact the company and request the collection of the article and the correct return, within a maximum period of 24 to 48 hours after receipt of the goods, so that we can detect the origin of the failure.
As soon as you get the authorization, the collection will be requested, place the item properly packed for delivery to the carrier. After our assessment, and if there is nothing to the contrary, a new article will be sent to you for the proper replacement.
In extraordinary circumstances, and always with your consent, Cosmética Click may send you a replacement article, with the same or superior quality and characteristics as the returned article.
The law also establishes the right of rejection. That is, if you buy a good and detect a problem within 30 days, you are entitled to request an immediate replacement or return, receiving the amount you paid.
This law applies if the product and packaging are in the same (new) condition as they were received.