THE COMPANY
DECADA ABSTRATA LDA,
company registered under VAT number 513 691 405
located at Rua da Igreja nº109
4535-446 São Paio de Oleiros
Portugal
Tel.: +351 222 427 768
(Call to the national landline network)
E-mail: suporte@cosmeticaclick.pt
WHAT IS THE BEST WAY TO CONTACT COSMÉTICA CLICK?
By e-mail! Since it is impossible to provide telephone support to all customers who try to contact us through this channel, we recommend that, whenever possible, you always use e-mail instead of telephone contact.
The e-mail address suporte@cosmeticaclick.pt is the best means of contact, as it not only ensures that no question or issue goes unanswered (unlike a highly congested telephone line), but is also free of charge and allows both the Customer and the Cosmética Click Staff to review what has previously been communicated by both parties, thus providing better communication and resource management.
Before sending us your question or issue, please check whether it has already been answered on this Frequently Asked Questions page. We have gathered some of the most common questions asked by our Customers and provided answers to each of them so that you do not have to wait for our response.
HOW TO REQUEST A QUOTATION OR FIND OUT IF IT IS POSSIBLE TO OBTAIN AN ITEM THAT IS NOT AVAILABLE ON THE WEBSITE
In addition to the thousands of products that we make immediately available to our customers through our online store, we may also try, through our extensive list of suppliers, to obtain other products that you may require for yourself or your company.
To request a quotation or find out whether it is possible to obtain an item that is not available on our website, simply send an e-mail to suporte@cosmeticaclick.pt indicating the item(s) you require.
To help us assist you in the best possible way, please be as specific as possible and provide the following details:
- Product name(s);
- Product reference(s) / Part Number(s);
- Product colour(s), if applicable;
- Required quantity of each product.
We guarantee a response within a maximum period of 48 hours (business days).
Attention:
As these requests require careful analysis with the various suppliers available to us, they must be submitted exclusively by e-mail (suporte@cosmeticaclick.pt).
HOW CAN I ORDER ONLINE AND RECEIVE MY ORDER AT HOME?
It's very easy. Simply register (if you are not yet registered) or log in (if you already have an account) on our website, add the desired item(s) to your shopping cart, and complete your order by selecting the delivery address and preferred payment method. Try it and see for yourself how easy it is!
PRICES
The sale prices displayed on the website are in Euros.
Shipping costs are borne by the customer and are charged at the end of the order process, depending on the selected products and their weight.
Please note that, within the European Union, prices are displayed in Euros on the website and may also be shown in the currency of the destination country for informational purposes only, without any contractual value.
Cosmética Click declines all responsibility for any errors or inaccuracies in the currency conversion system used, or for any differences that may arise between the estimated total order value and the invoiced amount in Euros.
Cosmética Click reserves the right to modify prices at any time; however, we endeavour to apply the prices in force at the time the customer places the order.
Please note that if an indicated price is incorrect and clearly unreasonable, regardless of the cause (software bug, manual error, technical issue, etc.), the order will be cancelled even if it has already been confirmed and paid.
If an order has already been dispatched with any of the above-mentioned errors, we reserve the right to charge the outstanding price difference or arrange for the collection of the product.
STOCK-OFF
Stock-off products are offered by Cosmética Click with the aim of reducing waste at a time when we must increasingly think about our planet.
This is an opportunity for customers to purchase products at significantly reduced prices due to factors such as:
- Packaging redesign;
- Label changes;
- Products discontinued by the brand;
- Products approaching their expiration date.
These products are not eligible for exchange.
DO THE PRODUCT PRICES DISPLAYED IN THE ONLINE STORE INCLUDE VAT?
No. Our prices do not include VAT. However, the final price including VAT is always displayed on the product page, in the shopping cart, and during checkout.
HOW CAN I KNOW IF MY ORDER HAS BEEN SUCCESSFULLY PLACED?
Whenever you successfully place an order, you will immediately and automatically receive an e-mail containing your order number.
If you have not received an e-mail, this means that, for some reason, the order process was not completed successfully.
HOW CAN I CHANGE OR CANCEL AN ORDER?
If you wish to change the shipping or billing address, add, remove, or exchange an item, or even cancel an order, we can do so as long as the order is still being processed by our logistics department.
However, if your order has already been dispatched, none of these details can be changed.
To request changes or cancel an order, please contact us by e-mail at suporte@cosmeticaclick.pt and provide the relevant order number.
DOES COSMÉTICA CLICK SEND THE INVOICE FOR MY ORDER?
Yes. We always send the invoice related to your order. The invoice is placed on the outside of the parcel, inside a small transparent plastic compartment.
I AM HAVING DIFFICULTY ACCESSING MY USER ACCOUNT IN THE ONLINE STORE. HOW CAN I RESOLVE THIS?
If you are experiencing difficulties logging in to cosmeticclick.com, please explain the situation by e-mail to suporte@cosmeticaclick.pt and provide your registration details, such as your e-mail address and telephone number.
WHAT PAYMENT METHODS ARE AVAILABLE AT COSMÉTICA CLICK?
When making a purchase in our online store, you may pay by Bank Transfer, Multibanco Reference, MB WAY, Payshop, Cash on Delivery, or Credit Card.
Credit Card:
Visa and Mastercard.
Multibanco Reference:
If you choose to pay by Multibanco, the website will send you an e-mail containing the entity number, reference number, and amount of your order, which can be paid at any ATM or through home banking;
Orders paid via Multibanco Reference are automatically cancelled after 3 consecutive days if payment is not received;
Payments made via Multibanco Reference do not require proof of payment to be sent.
MB WAY:
If you choose MB WAY, you will receive a notification on your mobile phone and will have 5 minutes to accept the payment;
If an MB WAY payment is not completed, you may still pay through Multibanco using the references sent by e-mail at the end of the purchase;
Payments made via MB WAY do not require proof of payment to be sent;
Cosmética Click recommends this payment method for online orders due to its convenience and faster processing.
Cash on Delivery:
We ship cash-on-delivery orders within Mainland Portugal up to a maximum value of €2,500;
Payment must be made in cash (coins/banknotes) directly to the carrier.
I MADE AN ONLINE PURCHASE. HOW MANY DAYS DO I HAVE TO MAKE THE PAYMENT?
You have up to 3 days to make the payment from the moment you receive the corresponding e-mail notification. If payment is not made within the established 3-day period, the order will be automatically cancelled.
HOW LONG DO ORDERS TAKE TO ARRIVE?
If you place your order before approximately 5:00 PM on a business day, and all the items in your order are in stock in our online store (our website provides this information for each product), your order will be delivered within up to 2 business days.
This applies to orders shipped to Mainland Portugal. For the Islands, Cosmética Click dispatches orders just as quickly; however, delivery times by CTT are naturally longer. For more information, please consult this page.
Notes:
1) Cosmética Click advises that carriers do not deliver on weekends or national holidays.
2) Orders placed during weekends will only begin to be processed on the next business day.
Attention:
Business day = Any day from Monday to Friday, provided it is not a national holiday or a municipal holiday in the area where our company is headquartered.
CONTRACT ENTERED INTO BY BOTH PARTIES
By purchasing products through our online store, the consumer agrees that, in the event of warranty repairs, they will bear any transport costs associated with sending the product to our facilities. The return shipment of the goods will be at Cosmética Click's expense.
IF I MAKE AN ONLINE PURCHASE, DO I HAVE TO PAY SHIPPING FEES? IF SO, HOW MUCH?
Yes. Shipping costs are calculated based on the weight of the order, the payment method, and the delivery destination.
To find out the shipping cost for your order, simply register (if you are not yet registered) or log in (if you already have an account), add the desired item(s) to your shopping cart, choose the payment method and destination, and before completing the order our website will display the total amount including any applicable shipping charges.
IF MY ORDER CONTAINS MULTIPLE PRODUCTS, DO I PAY SHIPPING MORE THAN ONCE?
No. You will only pay shipping costs once per order.
WHAT HAPPENS IF MY ORDER CONTAINS BOTH IN-STOCK ITEMS AND ITEMS AVAILABLE BY ORDER?
If your order includes a combination of in-stock items and items marked as available by order (blue stock status), the order will remain pending until all products become available and can then be dispatched together.
WHICH CARRIERS DOES COSMÉTICA CLICK USE?
For online orders, COSMÉTICA CLICK works with the following carriers:
» Mainland Portugal – CTT Expresso / DHL
» Portuguese Islands – CTT Expresso
» Spain – DHL
» Spanish Islands – DHL
CAN I ARRANGE A SPECIFIC DELIVERY TIME FOR MY ORDER?
Unfortunately, this is not possible. Deliveries are carried out by the carrier according to the service available in the respective area.
DOES COSMÉTICA CLICK PROVIDE A TRACKING NUMBER SO I CAN FOLLOW MY ORDER?
Yes. All our orders include a tracking number so that customers can conveniently track the shipment status through the carrier's website.
The tracking number will be assigned once your order is ready for dispatch and will be sent to you by e-mail or SMS.
You may also track your order through your customer account on our website by accessing the "Orders" section and clicking on the magnifying glass icon.
Attention:
Tracking information will only become available from 9:00 PM on the day the order is dispatched.
WHAT HAPPENS IF I AM NOT AT HOME WHEN THE DELIVERY IS MADE?
If you are not present when the delivery takes place, a notice will be left so that you can collect the parcel from the nearest post office.
DOES COSMÉTICA CLICK SHIP TO COUNTRIES OTHER THAN PORTUGAL?
Through our online store, we currently ship only to Portugal and Spain (Mainland and Islands).
It may be possible to ship to other EU countries; however, our logistics department will need to assess each request individually.
If you reside in another EU country and wish to purchase from Cosmética Click, please contact us via e-mail at suporte@cosmeticaclick.pt, indicating the link(s) to the desired product(s) and the destination country.
After reviewing your request, the Cosmética Click team will inform you whether shipment is possible and, if so, provide the total order value including shipping costs.
03. PROCESSING AND AMENDMENTS
By providing their personal data to Cosmética Click, the customer acknowledges and consents to such data being processed in accordance with this Privacy Policy and with the rules and principles set out in the applicable terms and conditions of the services used. Accordingly, with regard to the processing of personal data, the customer should read this Privacy and Cookies Policy together with the General Terms and Conditions of Use. We inform you that, whenever deemed necessary, we may amend this Privacy and Cookies Policy without prior authorisation.
04. WHAT IS PERSONAL DATA?
Personal data means any information, regardless of its nature or format, relating to an identified or identifiable natural person, directly or indirectly (the data subject).
05. WHAT PERSONAL DATA IS COLLECTED AND PROCESSED, AND ON WHAT LEGAL BASIS?
The personal data collected by Cosmética Click is strictly limited to what is necessary for the purposes of processing, namely the customer's name, address, tax identification number, telephone number, and e-mail address. Other data necessary for the provision of products or services may also be collected. Personal data will be processed based on the customer's prior express and specific consent. Cosmética Click may also process the data necessary for the performance of a contract or compliance with legal obligations.
06. WHEN AND FOR WHAT PURPOSE DO WE COLLECT PERSONAL DATA?
The personal data we collect from our customers is requested when purchasing or ordering products or services through our website and when creating a customer account on the Cosmética Click website. Some personal data is mandatory. Cosmética Click will inform customers whenever the provision of such data is required. The provision of incorrect or inaccurate data is the sole responsibility of the customer who owns the data.
The collection and processing of personal data by Cosmética Click serve the following purposes: (1.) Customer Management, (2.) Marketing or Telemarketing, and (3.) Profiling.
07. SHARING OR TRANSFERRING PERSONAL DATA
Cosmética Click may engage subcontractors for the maintenance, hosting, and management of its computer systems and equipment, in accordance with the legislation governing the processing of personal data. Such entities shall be bound by confidentiality obligations and required to ensure the security of any personal data to which they have access, and may not use such data for any other purpose, for their own benefit, or combine it with other data in their possession.
Personal data may also be disclosed to courts and other competent authorities in strict compliance with the law.
The personal data collected by Cosmética Click will be processed within the European Union.
08. RETENTION PERIOD OF PERSONAL DATA
Cosmética Click retains personal data for the retention periods identified above and only for as long as necessary, or for compliance with legal obligations. In any case, once the relationship with the data subjects has ended, the data will no longer be processed for commercial purposes.
09. SECURITY AND CONFIDENTIALITY OF PERSONAL DATA
Cosmética Click is committed to implementing all necessary precautions to preserve the confidentiality and security of the personal data collected and processed, preventing it from being distorted, damaged, destroyed, or accessed by unauthorised third parties.
State-of-the-art technical and organisational security measures have been implemented, particularly with regard to information systems. However, we cannot control all risks associated with the use of the Internet and therefore draw attention to the possible risks related to its use and operation, and consequently to the sharing of personal data through this means.
10. RIGHTS OF THE DATA SUBJECT
In accordance with applicable legislation, data subjects have the right to access and rectify their personal data, request its deletion, object to its processing, and obtain restriction or portability of the data whenever applicable.
Data subjects may also object to the use of their data for customer profiling purposes, in which case they may no longer benefit from personalised offers or services.
The exercise of any legally granted rights must be made by the data subject through a signed letter or signed electronic communication.
These rights may be exercised by contacting Cosmética Click directly through:
Registered Mail: Customer Service
Rua da Igreja nº109, 4535-446 São Paio de Oleiros, Portugal
Email: suporte@cosmeticaclick.pt
Data subjects should note that, in certain circumstances (for example, due to legal obligations), their requests may not be immediately fulfilled. Nevertheless, they will be informed of the measures taken within a maximum period of one month from the date the request is submitted.
Data subjects may also withdraw their consent at any time, where applicable, through the channels made available by Cosmética Click. However, the withdrawal of consent does not affect the lawfulness of processing carried out based on previously given consent, nor any subsequent processing based on another legal ground, such as the performance of a contract or compliance with legal obligations to which Cosmética Click is subject.
11. RIGHT TO LODGE A COMPLAINT
For any questions regarding the collection and processing of data by Cosmética Click, data subjects may contact the Data Protection Officer by e-mail at suporte@cosmeticaclick.pt.
Data subjects may also lodge a complaint with the Portuguese Data Protection Authority (CNPD), R. de São Bento 148, 1200-031 Lisbon, regarding the manner in which Cosmética Click collects and processes personal data.
12. USE OF COOKIES
As previously mentioned, Cosmética Click collects and processes the personal data necessary to provide and operate its website, while ensuring adequate levels of security and protection of users' personal data. To this end, various physical, logical, technical, and organisational security measures have been implemented to protect personal data against disclosure, loss, misuse, alteration, unauthorised processing, access, or any other unlawful form of processing.
Notwithstanding the security measures adopted by Cosmética Click, users must keep their access credentials confidential, refrain from sharing them with third parties, and follow recommended security practices, including installing and updating appropriate security software, particularly antivirus applications.
Cosmética Click uses cookies on its website. Cookies are small text files containing relevant information that are stored on the access device (computer, smartphone, or tablet) through the internet browser when a user visits a website.
The cookies used by Cosmética Click improve the performance and browsing experience of users by increasing response speed and efficiency while eliminating the need to repeatedly enter the same information. Cookies help the website recognise the user's device on future visits and are essential for its proper functioning. The cookies used by Cosmética Click do not collect personal information capable of identifying the user; they only store generic information, such as the method or country of access and how the website is used. Cookies only retain information related to user preferences, and users may, at any time and through their browser settings, choose to be notified of cookie reception or block them entirely.
Please note, however, that refusing the use of cookies may result in the inability to access certain areas of the Cosmética Click website.
13. COOKIES USED BY COSMÉTICA CLICK
Cosmética Click uses different types of cookies, as described below:
Essential Cookies – Certain cookies are essential for accessing specific areas of the Cosmética Click website, enabling navigation and the use of its applications, including access to secure areas through login. Without these cookies, services requiring them cannot be provided.
Functionality Cookies – These cookies allow the website to remember users' browsing preferences, avoiding the need to repeatedly reconfigure and personalise the website on each visit.
Analytical Cookies – These cookies are used to analyse how users interact with the website, allowing us to highlight products or services that may be of interest, monitor website performance, identify the most popular pages, understand navigation patterns, and determine the causes of error messages. These cookies are used solely for statistical analysis purposes and never collect personal information.
Through these cookies, Cosmética Click can provide a high-quality experience by personalising its services and quickly identifying and correcting any issues that may arise.
Regarding their duration, there are also two types of cookies:
Persistent Cookies – These cookies remain stored on access devices for the strictly necessary period of time (according to their expiry date) at the browser level and are used whenever users revisit the Cosmética Click website. They are generally used to tailor navigation according to user interests and enable a more personalised service.
Session Cookies – These are temporary cookies generated and available until the browsing session ends. The next time users access their browser, these cookies will no longer be stored. The information obtained allows session management, problem identification, and an improved browsing experience.
Users may disable some or all cookies at any time. Each browser provides its own configuration process for this purpose. Refusing cookies may prevent the use of certain functionalities of the Cosmética Click website.
Cosmética Click may also use cookies when newsletters or e-mails are opened for statistical purposes, allowing us to determine whether they have been opened and whether links or advertisements within them have been clicked. Users may always unsubscribe from newsletters or marketing e-mails through the dedicated option available in the footer of those communications.
